Course Overview
This highly interactive course covers:
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The key role of the receptionist in delivering outstanding patient care
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Effective communication and telephone techniques
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Managing appointment books and patient flow efficiently
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Professionalism and handling difficult conversations
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Understanding confidentiality, compliance, and CQC expectations
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Creating a welcoming and organised reception environment
Whether your team members are new to dental reception or looking to refresh their skills, this course provides valuable insight, real-world examples, and tailored advice specific to your practice’s needs.
Who Should Attend
Why Choose In-House Training
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Tailored to your practice systems and team dynamics
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Cost-effective team development
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Delivered on-site for minimal disruption to your schedule